Frequently asked questions
Find answers to common questions about our moving, relocation, storage and pet relocation services. If you need further assistance, our team is here to help.
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We recommend contacting MOOVA as early as possible, especially for international moves, relocation services during the summer season. For most moves, 2–4 weeks in advance is a good starting point, but larger or more complex moves may require more planning time.
The cost depends on the volume of items, destination, access conditions, packing requirements, transport method, storage needs and any additional services. We arrange a free survey with an experienced surveyor, either in person or virtually, and then provide a detailed quotation based on the specific requirements of your move.
Absolutely! MOOVA Global Mobility coordinates local moves in Athens and throughout Greece, reaching every corner of the country, including our beautiful islands.
Yes. We provide door-to-door international moving services by sea, road or air, to and from every corner of Greece, supported by professional packing, customs clearance and delivery. We also offer third-country move management, coordinating removals between two countries outside Greece through our global network of trusted partners.
In most cases, yes. However, some countries do not accept self-packed items. Please also note that owner-packed items are not eligible for all-risk insurance coverage. We recommend professional packing, particularly for fragile, valuable or sensitive belongings.
Yes. We provide professional packing materials selected according to the type of belongings and transport method. These include reinforced cartons in various sizes, wardrobe and mirror cartons, wrapping paper, foam sheeting, bubble wrap, corrugated board, mattress covers and specialist materials for fragile items, artwork and antiques.
When unpacking services are included, packing materials are normally removed on delivery day. Collection of remaining materials can also be arranged after delivery on request.
Packing time depends on the size of the move, the number of items and whether special packing is required. During the planning stage, your coordinator will advise how much time is likely needed.
We recommend setting aside passports, important documents, valuables and personal items that will travel with you. Refrigerators should be defrosted, and appliances and equipment prepared before the packing crew arrives. If plants are being moved, avoid watering them for a few days beforehand.
Please inform your MOOVA coordinator as soon as possible. Extra items may affect the volume, packing time, vehicle space, schedule or quotation, so we will review and update the plan if needed.
We take pride in the quality of our professional packing. Our experienced crews are trained to handle antiques, fine art, valuable belongings and other fragile or sensitive items with the appropriate level of care.
Depending on the item, we use specialist materials such as acid-free tissue paper for artwork, foam protection and custom-made wooden crates properly marked and fitted with tilt indicators to ensure that they have not been overturned during transport.
Explore our Specialized Moving Services to learn more.
Transit times vary depending on the destination, transport method, shipping route, customs procedures and seasonal conditions. Your coordinator will provide an estimated timeline during the planning stage.
Our efficient and experienced team of customs brokers is here to find the best solution for your shipment and guide you through the required documentation and clearance procedures. At destination, our carefully selected global agents provide support with local customs requirements and import clearance.
Yes. MOOVA offers storage solutions for household goods, personal belongings, office furniture, archives, business items, cars and boats. Storage can be arranged as part of a move or as a standalone service.
If delivery cannot take place immediately, we can arrange short or long-term storage until your new home is ready. Our relocation team can assist with temporary accommodation during this period.
Any damages should be reported to your move coordinator at time of delivery or as soon as possible thereafter. Photographs and supporting information may be required to review the matter. Your move coordinator will then guide you through the applicable claims process.
MOOVA provides complete relocation services for individuals, families and corporate assignees moving to or from Greece.
Our services include area orientation, temporary and permanent home search, school search, immigration assistance, work and residence permits, Digital Nomad Visa support, local registrations and settling-in assistance. We also provide cultural awareness programs, property and tenancy management, household goods move management and departure services.
Throughout the relocation process, our team offers practical guidance and ongoing support through our MOOVA helpline. When departing Greece, we can arrange relocation support at your new destination through our trusted global network.
Our Home Search service helps clients identify suitable permanent and temporary housing options based on location, lifestyle, family needs, budget and timing. We support the process with local knowledge, property viewings, practical coordination and assistance with lease review, contract negotiations and utility connections.
Yes. We help families explore suitable school options in Greece, including international, private and local schools. We consider each child’s age, curriculum needs, location and family priorities, and assist with the required documentation, application process, registration and enrollment.
MOOVA supports clients with immigration procedures, documentation and administrative requirements in Greece. As requirements vary depending on nationality, purpose of stay and permit type, we also offer assistance through our trusted legal partners when needed.
We design tailored relocation packages that align with each company’s culture, budget, policies and employee mobility requirements.
Yes. Insurance options are available for stored items, domestic and international moves. Your coordinator can explain the available policies and help you choose the most suitable option for your shipment.
We coordinate international pet relocations, including travel planning, collection, documentation, veterinary requirements, the supply of suitable IATA-compliant travel crates, export customs, airfreight as well as arrival support at destination through our trusted international partners.
Mini MOOVA is our service for smaller moves, including boxes, luggage, student moves, single-item deliveries and compact international shipments.
Yes. Each move or relocation is handled by a dedicated MOOVA coordinator who keeps you informed, answers your questions and manages the main stages of the process.
MOOVA coordinates moves throughout Greece and worldwide. For international destinations, we work with a carefully selected network of trusted moving and mobility partners.
Through our international partner network, we can coordinate moves between countries even when Greece is not the origin or destination. Our understanding of the entire moving cycle, combined with trusted agents worldwide, allows us to identify efficient, high-quality solutions and secure competitive rates for each move.
Simply contact us by phone, email or through our online Request a Survey form. Our team will review your requirements and recommend the most suitable solution for your move or relocation.
